Not Receiving Any Calls on Samsung Mobile: How to Fix It

Table of Contents

1. Introduction
2. Check Network Signal and Coverage
3. Verify Airplane Mode Status
4. Ensure Do Not Disturb Mode Is Disabled
5. Review Blocked Numbers and Call Barring Settings
6. Update Network Settings
7. Restart Your Samsung Device
8. Reset Network Settings
9. Test in Safe Mode
10. Check for Software Updates
11. Contact Samsung Support or Your Carrier
12. FAQs on Fixing Call Issues on Samsung

Introduction

Experiencing issues with call reception on a Samsung mobile can be both frustrating and disruptive. Several factors may cause this, such as network issues, software glitches, or incorrect settings. This guide provides clear, step-by-step solutions to address the problem of not receiving calls on a Samsung device, covering everything from basic checks to more advanced troubleshooting.

Check Network Signal and Coverage

The absence of a network signal often causes missed calls. Check the signal strength in the status bar:

• If signal bars are low or missing, move to an area with better reception.
• If the problem persists, contact your service provider to inquire about potential outages or network issues in your area.

A stable network signal ensures uninterrupted call reception.

Verify Airplane Mode Status

Airplane mode disconnects network connections, preventing calls from coming through. Ensure it is disabled:

1. Open the Settings app.
2. Select Connections.
3. Confirm that the Airplane Mode is turned off.

Airplane mode deactivates all wireless functions, so disabling it allows calls to come through.

Ensure Do Not Disturb Mode Is Disabled

When Do Not Disturb (DND) mode is active, incoming calls are often silenced. Check if DND is enabled:

1. Go to Settings.
2. Tap on Notifications or Sounds and Vibration.
3. Select Do Not Disturb.
4. Disable it if it’s active.

With DND mode off, calls will ring through as expected.

Review Blocked Numbers and Call Barring Settings

Blocked contacts or call barring may prevent certain calls from reaching you. Review these settings:

1. Open the Phone app.
2. Go to Settings or tap on the Three-Dot Menu.
3. Select Blocked Numbers or Call Blocking & Decline with Message.
4. Remove any numbers that should not be blocked.

Call barring is located under Settings > Connections > More Connection Settings > Call Barring. Disabling call barring ensures all calls can connect.

Update Network Settings

Occasionally, updating network settings can resolve connectivity issues:

1. Go to Settings.
2. Tap General Management.
3. Select Reset, then choose Reset Network Settings.

Updating network settings refreshes your device’s connection to the mobile network, potentially resolving call issues.

Restart Your Samsung Device

Restarting your device can fix minor glitches that might interfere with incoming calls:

1. Press and hold the Power Button.
2. Select Restart from the options.

A quick restart often resolves minor software-related issues affecting call functionality.

Reset Network Settings

If call issues persist, a network reset may help. Note that this will erase saved Wi-Fi networks and Bluetooth connections:

1. Open Settings.
2. Go to General Management.
3. Tap Reset, then select Reset Network Settings.
4. Confirm the reset.

This step provides a clean slate for network connections and can solve persistent calling issues.

Test in Safe Mode

Safe Mode allows your device to operate without third-party apps, which helps in identifying if an app is causing call issues:

1. Press and hold the Power Button until the Power Off option appears.
2. Tap and hold Power Off until Safe Mode appears.
3. Tap Safe Mode to restart.

While in Safe Mode, test if calls are coming through. If they do, an app might be causing the issue. Try uninstalling recently added apps to identify the source.

Check for Software Updates

Software updates often contain bug fixes for call issues. To check for updates:

1. Open Settings.
2. Select Software Update.
3. Tap Download and Install.

Updating your device ensures you have the latest software improvements, which can help with connectivity issues.

Contact Samsung Support or Your Carrier

If call issues continue despite troubleshooting, contact your mobile carrier or Samsung support. Explain the steps taken, as this helps them provide targeted assistance. Your carrier may conduct additional network diagnostics, while Samsung can offer device-specific solutions.

FAQs on Fixing Call Issues on Samsung

1. Why can’t I receive calls on my Samsung phone even with a good signal?
   • Check that the Do Not Disturb mode and Call Blocking settings are disabled. Restarting the device or resetting network settings may also help.
2. How do I fix a “Network Not Available” message?
   • Ensure Airplane mode is off and try restarting the device. Updating network settings can also resolve this issue.
3. Does resetting network settings delete my data?
   • Resetting network settings does not delete personal data but will remove saved Wi-Fi networks and Bluetooth connections.
4. How can I stop incoming calls from specific numbers?
   • Block unwanted contacts through the Phone app settings. This will prevent calls and messages from blocked numbers.
5. Why am I still not receiving calls after trying these fixes?
   • If the issue persists, contact your service provider or Samsung support for further assistance, as there may be a device or network issue.

By following these steps, you can resolve common call issues on a Samsung mobile and stay connected without interruptions.